Policing became smarter in the state of Uttar Pradesh with UP Dial 100, the emergency response management system. The project is jointly implemented by Tech Mahindra and Mahindra Defence Systems to provide integrated emergency services relating to public safety across the State on 24×7 basis. A centralized contact center has been established at Lucknow for receiving all emergency calls directly from across the State, including remote rural areas. The results were encouraging. In about one year of its operation, UP100 provided assistance in more than 42 lakh cases and is currently catering to around 1.2 lakh citizen calls on daily basis. Chahat Jain of BW SmartCities talks to Aditya Mishra, ADG UP-100, about changing police perception in the state.