Latest Articles in customer experience
GoDaddy Acquires Neustar’s Registry Business
Furthers GoDaddy’s Commitment to Investing in the Infrastructure of the Internet to Deliver Great Customer Experiences Punctuated by Speed, Security and Reliability
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CONNECTED CUSTOMERS EXPECT A HYPER-PERSONALIZED, EFFORTLESS EXPERIENCE BUT ORGANIZATIONS ARE SLOW TO RESPOND
Only 12.1% of the organizations globally, 17% in Asia Pacific and 24% in India say customers rate brand experiences as fully satisfactory, with satisfaction around AI and robotics experiences faring even worse
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Wipro Digital Acquires Rational Interaction, Enhancing Customer Experience Offerings and Boosting Digital Marketing Capabilities
The expanded business to provide scalable, effective solutions for today’s CMO
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Uniphore expands its solution offering by delivering Akeira 2.0
.Akeira helps automate conversations and reduce the cost of customer service for enterprises while providing a better customer experience.
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Amalgamating Skilled Man-force, uniform process for Leveraging Business
“Over the last 20 years Denave has gone through four business transformations – from a Channel Management Services company to a Business Process Outsourcing company to a Sales Enablement company. The fourth phase of business transformation is an ongoing process - that of a Sales Tech company supported by premium sales enablement services and products”, assures Snehashish Bhattacharjee, Global CEO, Denave in conversation with Poulami Chakraborty of BW SmartCitiesWorld. Details below
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Reimagine Your Customer Experience with Intelligent Customer Interactions
This attitude and mindset are also about expecting the kind of experience that digital natives such as Amazon, Uber, and Alibaba deliver. What Generation C, and – quite frankly – nearly all consumers expect is to have the digital native experience replicated by their service providers.
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