Latest Articles in customer experience

Amalgamating Skilled Man-force, uniform process for Leveraging Business

“Over the last 20 years Denave has gone through four business transformations – from a Channel Management Services company to a Business Process Outsourcing company to a Sales Enablement company. The fourth phase of business transformation is an ongoing process - that of a Sales Tech company supported by premium sales enablement services and products”, assures Snehashish Bhattacharjee, Global CEO, Denave in conversation with Poulami Chakraborty of BW SmartCitiesWorld. Details below

Read More

Reimagine Your Customer Experience with Intelligent Customer Interactions

This attitude and mindset are also about expecting the kind of experience that digital natives such as Amazon, Uber, and Alibaba deliver. What Generation C, and – quite frankly – nearly all consumers expect is to have the digital native experience replicated by their service providers.

Read More